Orders and Returns
Last updated: February 5, 2025
At dvb gallery we are committed to make both emerging and seasoned collector experience most pleasant and efforless. The policies we established are based on the best practices in the industry. Please review them to know what to expect while working with us.
It is of high importance for us to provide the best experience for our collectors, therefore we STRONGLY ADVICE COLLECTORS TO REVIEW OUR POLICIES IN ADVANCE OF PURCHASING AN ARTWORK, PARTICULARLY CANCELLATION AND RETURN POLICIES.
Ordering
How to Place an Order
Original Art Works presented in our Exhibitions and Collections are available for purchase with clearly stated sale price. Please follow the link "Click here to purchase" to go to our online store page for this artwork. The store page will have additional images and description to assist you in your decision. If you need more information, we will be happy to provide it.
If the artwork you like is marked as SOLD, we will be happy to assist you finding something of the same style, subject, size and price range.
Please use the Contact Us form to request additional information or to schedule a call with an art advisor.
Forms of Payment
We accept almost all major credit cards.
WE DO NOT ACCEPT ANY PAYMENTS BY CASH, CHECKS (EITHER BUSINESS OR PERSONAL) OR THROUGH WIRE TRANSFERS. THERE ARE NO EXCEPTIONS TO THIS POLICY.
Please use the Contact Us form if you have problems with payment.
Pricing
Pricing of the artwork factors in artist input, cost of materials and the market value of comparable artworks in the same style, size, mastery range and the artist global ranking. We carefully consider all factors to provide the best value for collectors and artists alike.
If you find something you like, but it is out of your price range, Contact Us and let us know and we will be happy to assist you with finding a stylistically comparable artwork within your price range.
Discounts
Sometimes we may run special campaigns and offer discounts that we will feature prominently on our website. If you have a very serious interest in a particular Original Art Work and would like to know if a discount is available, please Contact Us, so we can negotiate a mutually acceptable pricing between you and the artist.
Please use the Contact Us to communicate with us regarding any payment of pricing questions.
Delivery Policy
dvb gallery currently delivers Original Art Works ONLY WITHIN THE CONTINENTAL UNITED STATES. This may change in the future, so check back with us later.
What to Expect After the Order is Placed
After you've completed your purchase with dvb gallery, you'll receive an Order Confirmation email. Once the order is shipped, you will receive a shipping notification email. All shipments are scheduled with Door-to-Door Delivery Service:
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Pick up from origin point (Artist's Studio)
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Transport of the artwork(s) to your delivery address
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Delivery of your artwork(s) to your front door/front lobby
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NOTE: This service does not include unpackaging, removal of packaging materials, or installation
If you have any instructions regarding delivery, such as driveway, stair and elevator access, please provide us with instructions at the time or ordering by filling out the Contact Us form.
Tracking your shipment
For the most detailed, up-to-date tracking information, we recommend that you track your package via the particular shipping carrier's website that will be listed on your shipment confirmation email. This email contains a link allowing you to access a webpage with your order tracking details.
If you have any questions on the status of your order, please fill out the Contact Us form and provide your order number.
If the Original Art Work arrived damaged, or was misrepresented, you can return it for a full refund to your original payment method within 14 days of receiving it per our RETURN POLICY specified below.
Shipping Packages
Each item ships individually directly from the artist themselves, so it will vary depending upon how the artist plans to ship it. However, there are 3 major types of packaging:
Cardboard Box
e work with our artists every step of the way to ensure artworks are shipped according to our very high standards sturdy, well-protected cardboard boxes . Expect your artwork to arrive well packed and protected.
Crate
Very large artworks are shipped in crates. The crate will contain packaging materials that meet our strict guidelines to keep it firmly in place during its journey, and will be tightly sealed together.
Tube
Some items, such as drawing and unstretched canvases may arrive rolled in a dent-resistant tube. This method is especially safe for oversized works, and provides lower shipping costs as well. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.
To inquire about the delivery status, please use the Contact Us form and enter "Delivery Status" and your order number into the sublect line to prioritize your request accordingly.
Order Cancellation Policy
Canceling Original Art Orders
All collectors have the right to cancel their order of an Original Art Work any time before shipment. Please contact us immediately to start the cacellation process. Once the order is shipped, then it is subject to our RETURN POLICY specified below.
Final Sale Items are not eligible for cancellations.
To start a Cancellation Request, please use the Contact Us form and enter "Cancel Order" in the subject line in order to escalate priority of your request.
Return Policy
Two-Week Satisfaction Guarantee
If you changed your mind about the artwork you received, you have 14 days from the date you received based on the delivery carrier tracking records, to let us know about your wish to return the received Original Art Work.
Refunds will be issued using either of two options:
1. Store credit for the full purchase price, or
2. A refund to your original payment method less a 20% processing fee calculated off the total purchase amount.
If you would like help finding a replacement artwork, we are happy to help you find the perfect piece.
If the Original Art Work arrived damaged, or was misrepresented, you can return it for a full refund to your original payment method within 14 days of receiving it. All refunds will be remitted in USD.
All return shipments must be arranged through dvb gallery and shipped in their original packaging (including all accompanying certificates received with the order).
Please note: Returns will not be accepted for any artwork that has been stretched, cropped, framed or altered in any capacity after purchase.
No refunds will be granted after the 14-day period.
To start a Return Request, please use the Contact Us form and enter "Return Request" and your order number into the sublect line to prioritize your request accordingly.